An empirical examination of customer disengagement strategies, perceived justice and negative behaviours: 44th European Academy of Marketing Conference

Amin Nazifi; Dahlia El-Manstrly

An empirical examination of customer disengagement strategies, perceived justice and negative behaviours: 44th European Academy of Marketing Conference

Amin Nazifi, Dahlia El-Manstrly

Marketing

Research output: Contribution to conference (unpublished) › Paper › peer-review

Original language	English
Publication status	Published - 26 May 2015

Keywords

customer disengagement
business relationship termination
perceived justice
service recovery
negative behavioural responses

Cite this

@conference{cf34ff8c026a4a1ab8b4107de3401856,

title = "An empirical examination of customer disengagement strategies, perceived justice and negative behaviours: 44th European Academy of Marketing Conference",

keywords = "customer disengagement, business relationship termination, perceived justice, service recovery, negative behavioural responses",

author = "Amin Nazifi and Dahlia El-Manstrly",

year = "2015",

month = may,

day = "26",

language = "English",

}

TY - CONF

T1 - An empirical examination of customer disengagement strategies, perceived justice and negative behaviours

T2 - 44th European Academy of Marketing Conference

AU - Nazifi, Amin

AU - El-Manstrly, Dahlia

PY - 2015/5/26

Y1 - 2015/5/26

KW - customer disengagement

KW - business relationship termination

KW - perceived justice

KW - service recovery

KW - negative behavioural responses

M3 - Paper

ER -