Abstract
While a number of studies have been conducted into individual employee cognitions and organizational performance, few studies have examined the combined effect of a range of cognitions. This gap in extant knowledge is particularly apparent in the retail sector where store performance and consequently company profitability are largely dependent on the relationship between shopfloor workers and customers. This paper presents the results of a study into the performance implications of work-oriented cognitions of shopfloor workers in the retail sector. The paper presents a series of analyses which find that the performance of individual stores is affected, to varying degrees, by a range of cognitions. The paper concludes by discussing the implications of the study and highlighting the issues which merit further research attention.
Original language | English |
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Pages (from-to) | 1005-1028 |
Number of pages | 24 |
Journal | International Journal of Human Resource Management |
Volume | 12 |
Issue number | 6 |
Publication status | Published - 1 Sept 2001 |
Keywords
- Job-oriented cognitions
- Retailing sector
- Shopfloor workers
- Store performance
- Work-oriented cognitions
ASJC Scopus subject areas
- Strategy and Management
- Organizational Behavior and Human Resource Management
- Management of Technology and Innovation