The performance implications of the work-oriented cognitions of shopfloor workers: A study of British retailing

Emmanuel Ogbonna*, Lloyd C. Harris

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    6 Citations (Scopus)

    Abstract

    While a number of studies have been conducted into individual employee cognitions and organizational performance, few studies have examined the combined effect of a range of cognitions. This gap in extant knowledge is particularly apparent in the retail sector where store performance and consequently company profitability are largely dependent on the relationship between shopfloor workers and customers. This paper presents the results of a study into the performance implications of work-oriented cognitions of shopfloor workers in the retail sector. The paper presents a series of analyses which find that the performance of individual stores is affected, to varying degrees, by a range of cognitions. The paper concludes by discussing the implications of the study and highlighting the issues which merit further research attention.

    Original languageEnglish
    Pages (from-to)1005-1028
    Number of pages24
    JournalInternational Journal of Human Resource Management
    Volume12
    Issue number6
    Publication statusPublished - 1 Sep 2001

    Keywords

    • Job-oriented cognitions
    • Retailing sector
    • Shopfloor workers
    • Store performance
    • Work-oriented cognitions

    ASJC Scopus subject areas

    • Strategy and Management
    • Organizational Behavior and Human Resource Management
    • Management of Technology and Innovation

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