Unintended consequences of performance measurement in healthcare: 20 salutary lessons from the English National Health Service

R. Mannion, J. Braithwaite

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title = "Unintended consequences of performance measurement in healthcare: 20 salutary lessons from the English National Health Service",

author = "R. Mannion and J. Braithwaite",

year = "2012",

doi = "10.1111/j.1445-5994.2012.02766.x",

language = "English",

journal = "Internal Medicine Journal",

issn = "1445-5994",

publisher = "Wiley",

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AU - Mannion, R.

AU - Braithwaite, J.

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