Platformised possessions and relational labour

Janice Denegri-Knott*, Rebecca Jenkins, Mike Molesworth, Georgiana Grigore

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

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Abstract

In this article, we focus on relational labour as a form of emotional labour associated with the use of platformised possessions, such as pins, messages, photos, videos and playlists hosted on digital platforms, to maintain relationships with friends and family. We argue that this ongoing effort is a type of consumer labour because it generates profitable engagements for digital platforms, which intentionally exploit negative emotions, namely, anxiety and guilt, associated with maintaining social connections. Drawing on 47 depth interviews with people living in the South of the UK, we identify the direct (communication via platforms) and indirect (information gathered via platforms to attain relational goals) relational work undertaken by consumers via their platformised possessions. We then consider the emotional experiences related to this work, demonstrating how such experiences differ from reports of possession work on material goods, while maintaining platform profits. Recognising that this work is the basis of much platform engagement, and hence profit, we further show how this effort becomes a form of unpaid labour. We thus contribute to the nascent literature on platformisation and emotion, to broader studies of possession work, and to critical marketing scholarship on consumer labour.
Original languageEnglish
JournalMarketing Theory
Early online date21 Sept 2023
DOIs
Publication statusE-pub ahead of print - 21 Sept 2023

Bibliographical note

Funding:
The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the Leverhulme British Academy (SG180117).

Keywords

  • Digital possessions
  • relational labour
  • emotions
  • platformisation
  • guilt
  • anxiety
  • platformised possessions

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