Improving the Evaluation of Scholarly Work: The Application of Service Theory

Evert Gummesson, Montserrat Díaz-Méndez, Michael Saren

Research output: Book/ReportBook

Abstract

This book aims to stimulate debate in the growing and highly controversial area of measuring scholarly work. The authors examine key aspects of this topic through the lens of the latest theoretical developments in service science and associated fields. It includes chapters explaining the theoretical developments and methodological aspects of measuring the quality of academic teaching and research, while other chapters provide a review and analysis of various types of scholarly work metrics and processes with examples from several countries, cultures, and educational systems. The current growing concern about higher education (HE) quality has prompted institutions to divide university teachers’ work into different areas and to design methods aimed at measuring the productivity of these areas. It is widely accepted that the need to evaluate HE service quality is a relevant issue for any society. However, the authors argue that most of the current practices used in the pursuit of this objective are jeopardizing the future of the university as a place of knowledge generation, science evolution and professional education.

Original languageEnglish
PublisherSpringer
Number of pages176
ISBN (Electronic)9783031176623
ISBN (Print)9783031176616
DOIs
Publication statusPublished - 9 Nov 2022

Bibliographical note

Publisher Copyright:
© Springer Nature Switzerland AG 2022.

Keywords

  • Evaluation
  • Higher Education
  • Research Methodology
  • Scholarly Work
  • Service Theory

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • General Business,Management and Accounting

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