ERP Implementation Service Supply Chain: A Modular Perspective

Yong Lin; Zhenkun Zhou; Li Zhou; Shihua Ma

doi:10.4018/978-1-4666-3914-0.ch015

ERP Implementation Service Supply Chain: A Modular Perspective

Yong Lin, Zhenkun Zhou, Li Zhou, Shihua Ma

Management

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

ERP system plays a critical role in gaining competitive advantages; however, the implementation of the ERP system is a critical success factor but a difficult process to both the software providers and the buyers of the ERP system. Designing and delivering the implementation services becomes a key challenge to the ERP suppliers. This chapter applies modular logic into service design in order to reduce complexity and increase the service variety and quality, and develop a conceptual structure of service supply chain for delivering ERP implementation services.

Original language	English
Title of host publication	E-Logistics and E-Supply Chain Management: Applications for Evolving Business
Publisher	IGI Global
Chapter	15
Pages	1-15
Number of pages	15
ISBN (Print)	1466639148
DOIs	https://doi.org/10.4018/978-1-4666-3914-0.ch015
Publication status	Published - 1 Jun 2013

Keywords

service
supply chain
ERP
modular

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10.4018/978-1-4666-3914-0.ch015

Cite this

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ERP Implementation Service Supply Chain: A Modular Perspective

Abstract

Keywords

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