Abstract
Purpose: With rare research access to the police service in the United Kingdom, the authors investigate levels of burnout and the performance of emotional labour.
Design/methodology/approach: Using 330 surveys completed by serving police officers, the authors investigate levels of burnout and also the performance of the three elements of emotional labour.
Findings: Investigating heterogeneity, the authors create a typology of three different types of officer. In addition to a core group, this includes groups with misaligned and matching values. Surface acting impacts on all groups, and in each group it is associated with increased levels of burnout.
Originality/value: A unique feature of this research is the involvement of a practitioner from the police service in the authorship team, together with re-engagement with the police service in order to refine this typology. Possible coping strategies are introduced following this consultation.
Design/methodology/approach: Using 330 surveys completed by serving police officers, the authors investigate levels of burnout and also the performance of the three elements of emotional labour.
Findings: Investigating heterogeneity, the authors create a typology of three different types of officer. In addition to a core group, this includes groups with misaligned and matching values. Surface acting impacts on all groups, and in each group it is associated with increased levels of burnout.
Originality/value: A unique feature of this research is the involvement of a practitioner from the police service in the authorship team, together with re-engagement with the police service in order to refine this typology. Possible coping strategies are introduced following this consultation.
| Original language | English |
|---|---|
| Journal | Policing |
| Early online date | 25 Apr 2023 |
| DOIs | |
| Publication status | E-pub ahead of print - 25 Apr 2023 |