Developing the service template process: From measurement to agendas for improvement

Research output: Contribution to journal › Article › peer-review

4 Citations (Scopus)

Original language	English
Pages (from-to)	581-595
Number of pages	15
Journal	The Service Industries Journal
Volume	26
Issue number	5
DOIs	https://doi.org/10.1080/02642060600722932
Publication status	Published - 2006

cited By 1

Access to Document

@article{f34b6b604efd45d6999d418a733dd6da,

title = "Developing the service template process: From measurement to agendas for improvement",

author = "C.S. Williams and M.N.K. Saunders",

note = "cited By 1",

year = "2006",

doi = "10.1080/02642060600722932",

language = "English",

volume = "26",

pages = "581--595",

journal = "The Service Industries Journal",

issn = "0264-2069",

publisher = "Taylor & Francis",

number = "5",

}

TY - JOUR

T1 - Developing the service template process: From measurement to agendas for improvement

AU - Williams, C.S.

AU - Saunders, M.N.K.

N1 - cited By 1

PY - 2006

Y1 - 2006

U2 - 10.1080/02642060600722932

DO - 10.1080/02642060600722932

M3 - Article

SN - 0264-2069

VL - 26

SP - 581

EP - 595

JO - The Service Industries Journal

JF - The Service Industries Journal

IS - 5

ER -