Original language | English |
---|---|
Pages (from-to) | 128-144 |
Number of pages | 17 |
Journal | The TQM Journal |
Volume | 23 |
Issue number | 2 |
DOIs | |
Publication status | Published - 1 Jan 2011 |
Analysing the preferred characteristics of frontline employees dealing with customer complaints: a cross national Kano study
Isabelle Szmigin, T Gruber, I Abosag, A Reppel
Research output: Contribution to journal › Article
10
Citations
(Scopus)