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Achieving favourable customer outcomes through employee deviance
Achilleas Boukis
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Corresponding author for this work
Marketing
Research output
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Contribution to journal
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Article
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peer-review
12
Citations (Scopus)
Overview
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Dive into the research topics of 'Achieving favourable customer outcomes through employee deviance'. Together they form a unique fingerprint.
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Business & Economics
Deviance
100%
Employees
40%
Customer Participation
31%
Service Encounter
20%
Nepotism
17%
Perceived Justice
17%
Equity Theory
16%
Experimental Design
15%
Customer Perception
12%
Justice
12%
Research Directions
11%
Participation
9%
Engineering & Materials Science
Personnel
64%
Design of experiments
15%