A classification of resources for employee-based value creation and a future research agenda

Achilleas Boukis*, Sertan Kabadayi

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)


This conceptual paper aspires to provide a theoretically sound understanding of the value creation process of a specific value network (i.e., firm–employee context). Drawing on service-logic and resource-based frameworks, a classification of four diverse resource types in an organizational context is introduced (i.e., core, augmented, add-on, peripheral resources), based on their exchangeability and their contribution to employees’ value creation and co-creation. This classification enables a better understanding of the nature and the unique features of different firm–employee exchanges in an organizational context, and delineates each type's distinctive role in employee-based value creation activities. Four propositions derive from this classification; this suggests that not all resource types can be exchanged and that the relative contribution of various firm–employee exchanges to value creation is asymmetrical. A future research agenda is also presented, discussing the potential implications of this classification for contemporary organizations.

Original languageEnglish
Pages (from-to)863-873
Number of pages11
JournalEuropean Management Journal
Issue number6
Publication statusPublished - Dec 2020

Bibliographical note

Publisher Copyright:
© 2020 Elsevier Ltd


  • Employee value
  • Employee value co-creation
  • Organizational resources
  • Service exchanges
  • Service logic
  • Value creation

ASJC Scopus subject areas

  • Strategy and Management


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