Who really cares? Introducing an 'ethics of care' to debates on transformative value co-creation

Research output: Contribution to journalArticlepeer-review


  • Liz Parsons
  • Treasa Kearney
  • Benedetta Cappellini
  • Vicki Harman
  • Sue Moffat
  • Klara Scheurenbrand


This paper introduces an “ethics of care” lens to the literature on Transformative Services Research (TSR) to understand how service users and providers co-create transformational value and well-being. In considering six food poverty organizations—categorized as market-oriented, faith-oriented, or neighborhood-oriented—the authors argue that the intention behind enacting the ethics of care drives different possibilities for transformative value. The analysis is organized in line with Tronto’s (1993; 2001) phases of caring, and makes connections between values that drive the organization’s work, emerging subjectivities, practices that unfold as a result, and ultimately the value that is co-created. The findings show that caring relations must be considered “in situ,” as an organization’s values and practices are what determine the potential for transformative value.


Original languageEnglish
JournalJournal of Business Research
Publication statusAccepted/In press - 26 Jun 2020