The role of artefacts in Police emergency response sensemaking

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Standard

The role of artefacts in Police emergency response sensemaking. / McMaster, Richard; Baber, Chris; Duffy, Tom.

ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management. Simon Fraser University, 2012. (ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Harvard

McMaster, R, Baber, C & Duffy, T 2012, The role of artefacts in Police emergency response sensemaking. in ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management. ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management, Simon Fraser University, 9th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2012, Vancouver, BC, Canada, 22/04/12.

APA

McMaster, R., Baber, C., & Duffy, T. (2012). The role of artefacts in Police emergency response sensemaking. In ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management). Simon Fraser University.

Vancouver

McMaster R, Baber C, Duffy T. The role of artefacts in Police emergency response sensemaking. In ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management. Simon Fraser University. 2012. (ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management).

Author

McMaster, Richard ; Baber, Chris ; Duffy, Tom. / The role of artefacts in Police emergency response sensemaking. ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management. Simon Fraser University, 2012. (ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management).

Bibtex

@inproceedings{687773a87beb43208f2d55646985484d,
title = "The role of artefacts in Police emergency response sensemaking",
abstract = "This paper presents a study of the role of artefacts in sensemaking during emergency response. A qualitative study was conducted with two UK Police Forces, with a particular focus on the role of artefacts in the creation and modification of sensemaking frames. This research demonstrates that sensemaking is a key component of emergency response Command and Control and that this activity is distributed across the individuals within the system. Collaborative sensemaking is coordinated via social and organisational means, supported by a range of private (informal) and shared (formal) artefacts, which function as resources for action - cueing frame seeking and frame-defined data collection. The study also reveals the role of narrative in bridging the gap between these two parallel sensemaking processes and raises implications for the further digitisation of the emergency response environment, demonstrating the importance of balancing social and technical factors in the design of ICT for emergency response.",
keywords = "Command and control, Communications, Distributed cognition, Emergency response, Sensemaking",
author = "Richard McMaster and Chris Baber and Tom Duffy",
year = "2012",
month = jan,
day = "1",
language = "English",
isbn = "9780864913326",
series = "ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management",
publisher = "Simon Fraser University",
booktitle = "ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management",
note = "9th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2012 ; Conference date: 22-04-2012 Through 25-04-2012",

}

RIS

TY - GEN

T1 - The role of artefacts in Police emergency response sensemaking

AU - McMaster, Richard

AU - Baber, Chris

AU - Duffy, Tom

PY - 2012/1/1

Y1 - 2012/1/1

N2 - This paper presents a study of the role of artefacts in sensemaking during emergency response. A qualitative study was conducted with two UK Police Forces, with a particular focus on the role of artefacts in the creation and modification of sensemaking frames. This research demonstrates that sensemaking is a key component of emergency response Command and Control and that this activity is distributed across the individuals within the system. Collaborative sensemaking is coordinated via social and organisational means, supported by a range of private (informal) and shared (formal) artefacts, which function as resources for action - cueing frame seeking and frame-defined data collection. The study also reveals the role of narrative in bridging the gap between these two parallel sensemaking processes and raises implications for the further digitisation of the emergency response environment, demonstrating the importance of balancing social and technical factors in the design of ICT for emergency response.

AB - This paper presents a study of the role of artefacts in sensemaking during emergency response. A qualitative study was conducted with two UK Police Forces, with a particular focus on the role of artefacts in the creation and modification of sensemaking frames. This research demonstrates that sensemaking is a key component of emergency response Command and Control and that this activity is distributed across the individuals within the system. Collaborative sensemaking is coordinated via social and organisational means, supported by a range of private (informal) and shared (formal) artefacts, which function as resources for action - cueing frame seeking and frame-defined data collection. The study also reveals the role of narrative in bridging the gap between these two parallel sensemaking processes and raises implications for the further digitisation of the emergency response environment, demonstrating the importance of balancing social and technical factors in the design of ICT for emergency response.

KW - Command and control

KW - Communications

KW - Distributed cognition

KW - Emergency response

KW - Sensemaking

UR - http://www.scopus.com/inward/record.url?scp=84905571854&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:84905571854

SN - 9780864913326

T3 - ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management

BT - ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management

PB - Simon Fraser University

T2 - 9th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2012

Y2 - 22 April 2012 through 25 April 2012

ER -