The politics of public services : a service characteristics approach

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The politics of public services : a service characteristics approach. / Batley, Richard; Mcloughlin, Claire.

In: World Development, Vol. 74, 01.10.2015, p. 275-285.

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@article{78102c28f873434da8239b634d4d250a,
title = "The politics of public services : a service characteristics approach",
abstract = "Politics is widely regarded as affecting and being affected by the performance of public services, yet little research differentiates between services in exploring these effects. The article addresses this gap by proposing a framework for understanding and comparing the politics of different services. It identifies how the nature of the good, type of market failure, tasks involved in delivery, and demand for a service—hitherto regarded largely as economic and managerial concerns—affect political commitment, organizational control, and user power. Policy responses can be targeted to address service characteristics where they present opportunities or constraints to better services.",
keywords = "politics of public services, service characteristics, accountability, information asymmetry, public goods, user power",
author = "Richard Batley and Claire Mcloughlin",
year = "2015",
month = oct,
day = "1",
doi = "10.1016/j.worlddev.2015.05.018",
language = "English",
volume = "74",
pages = "275--285",
journal = "World Development",
issn = "0305-750X",
publisher = "Elsevier Sequoia",

}

RIS

TY - JOUR

T1 - The politics of public services : a service characteristics approach

AU - Batley, Richard

AU - Mcloughlin, Claire

PY - 2015/10/1

Y1 - 2015/10/1

N2 - Politics is widely regarded as affecting and being affected by the performance of public services, yet little research differentiates between services in exploring these effects. The article addresses this gap by proposing a framework for understanding and comparing the politics of different services. It identifies how the nature of the good, type of market failure, tasks involved in delivery, and demand for a service—hitherto regarded largely as economic and managerial concerns—affect political commitment, organizational control, and user power. Policy responses can be targeted to address service characteristics where they present opportunities or constraints to better services.

AB - Politics is widely regarded as affecting and being affected by the performance of public services, yet little research differentiates between services in exploring these effects. The article addresses this gap by proposing a framework for understanding and comparing the politics of different services. It identifies how the nature of the good, type of market failure, tasks involved in delivery, and demand for a service—hitherto regarded largely as economic and managerial concerns—affect political commitment, organizational control, and user power. Policy responses can be targeted to address service characteristics where they present opportunities or constraints to better services.

KW - politics of public services

KW - service characteristics

KW - accountability

KW - information asymmetry

KW - public goods

KW - user power

U2 - 10.1016/j.worlddev.2015.05.018

DO - 10.1016/j.worlddev.2015.05.018

M3 - Article

VL - 74

SP - 275

EP - 285

JO - World Development

JF - World Development

SN - 0305-750X

ER -