The Internet of Things, dynamic data and information processing capabilities, and operational agility

Research output: Contribution to journalArticlepeer-review


Colleges, School and Institutes

External organisations

  • University of Hull
  • Kent Business School
  • Staffordshire University


Whilst there are promising links between the Internet of Things (IoTs), dynamic data and information processing capabilities (DDIPCs), and operational agility, scholars have not conducted enough empirical studies that offer convincing evidence for the use of the IoTs and relevant linkages. This study therefore examines the links between such constructs and provides managerial implications for contemporary data and information driven managers who adopt evidence-based decision making for better operational outcomes. The results obtained from structural equation modelling indicate that the use of the IoTs is the key determinant for operational agility and also plays a vital role in establishing DDIPCs that further reinforce it. Additionally, DDIPCs mediate the relationship between the use of the IoTs and operational agility. By persuasively building these links based on theoretical arguments and testing them by using a unique dataset, this study contributes to the deeper understanding of the mechanisms by which the use of the IoTs and DDIPCs strengthen operational agility.


Original languageEnglish
Pages (from-to)307-316
Number of pages10
JournalTechnological Forecasting and Social Change
Publication statusPublished - Nov 2018


  • Data and knowledge intensive services, Dynamic capabilities, Dynamic data and information processing, Internet of Things, Operational agility