The impact of termination severity on customers' emotional, attitudinal and behavioral reactions

Amin Nazifi, Dahlia El-Manstrly, Angela Tregear, Kristina Auxtova

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
JournalJournal of Service Theory and Practice
DOIs
Publication statusPublished - 2 Dec 2020

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