The impact of termination severity on customers' emotional, attitudinal and behavioral reactions

Research output: Contribution to journalArticlepeer-review

Authors

  • Amin Nazifi
  • Dahlia El-Manstrly
  • Angela Tregear
  • Kristina Auxtova

Details

Original languageEnglish
JournalJournal of Service Theory and Practice
Publication statusPublished - 2 Dec 2020