Technology-push, market-demand and the missing safety-pull: A case study of American Airlines Flight 587

Research output: Contribution to journalArticlepeer-review

Standard

Technology-push, market-demand and the missing safety-pull : A case study of American Airlines Flight 587. / Fraher, Amy L.

In: New Technology, Work and Employment, Vol. 30, No. 2, 01.07.2015, p. 109-127.

Research output: Contribution to journalArticlepeer-review

Harvard

APA

Vancouver

Author

Bibtex

@article{14809f2c961b452089982fb0c9cbb77c,
title = "Technology-push, market-demand and the missing safety-pull: A case study of American Airlines Flight 587",
abstract = "Through a critical case study of the crash of American Airlines Flight 587, this paper draws upon 'the Social Shaping of Technology' (SST) approach to offer a reconceptualisation of the technology-push and market-demand model for High-Reliably Organisations (HROs), providing support for a third factor, called here a 'safety-pull'. A safety-pull is defined as organisationally supported reflexivity in which technology innovators and frontline operators collaborate to consider the potential implications of adopting new technologies in HROs and the complex ways this change may impact human operators' work performance, often in risky and unanticipated ways. In contrast to accidents occurring solely as the result of individual operator error, analysing the safety-pull provides a way to tease out the wide range of factors that can contribute to HRO failures and offers a new SST perspective through which to examine high-risk operations.",
keywords = "Airline pilots, Automation confusion, Clumsy technology, Flight simulation, High risk operations, High-reliability organisation (HRO), Market demand, Technology failure, Technology push, The social shaping of technology (SST)",
author = "Fraher, {Amy L.}",
year = "2015",
month = jul,
day = "1",
doi = "10.1111/ntwe.12050",
language = "English",
volume = "30",
pages = "109--127",
journal = "New Technology, Work and Employment",
issn = "0268-1072",
publisher = "Wiley-Blackwell",
number = "2",

}

RIS

TY - JOUR

T1 - Technology-push, market-demand and the missing safety-pull

T2 - A case study of American Airlines Flight 587

AU - Fraher, Amy L.

PY - 2015/7/1

Y1 - 2015/7/1

N2 - Through a critical case study of the crash of American Airlines Flight 587, this paper draws upon 'the Social Shaping of Technology' (SST) approach to offer a reconceptualisation of the technology-push and market-demand model for High-Reliably Organisations (HROs), providing support for a third factor, called here a 'safety-pull'. A safety-pull is defined as organisationally supported reflexivity in which technology innovators and frontline operators collaborate to consider the potential implications of adopting new technologies in HROs and the complex ways this change may impact human operators' work performance, often in risky and unanticipated ways. In contrast to accidents occurring solely as the result of individual operator error, analysing the safety-pull provides a way to tease out the wide range of factors that can contribute to HRO failures and offers a new SST perspective through which to examine high-risk operations.

AB - Through a critical case study of the crash of American Airlines Flight 587, this paper draws upon 'the Social Shaping of Technology' (SST) approach to offer a reconceptualisation of the technology-push and market-demand model for High-Reliably Organisations (HROs), providing support for a third factor, called here a 'safety-pull'. A safety-pull is defined as organisationally supported reflexivity in which technology innovators and frontline operators collaborate to consider the potential implications of adopting new technologies in HROs and the complex ways this change may impact human operators' work performance, often in risky and unanticipated ways. In contrast to accidents occurring solely as the result of individual operator error, analysing the safety-pull provides a way to tease out the wide range of factors that can contribute to HRO failures and offers a new SST perspective through which to examine high-risk operations.

KW - Airline pilots

KW - Automation confusion

KW - Clumsy technology

KW - Flight simulation

KW - High risk operations

KW - High-reliability organisation (HRO)

KW - Market demand

KW - Technology failure

KW - Technology push

KW - The social shaping of technology (SST)

UR - http://www.scopus.com/inward/record.url?scp=84937434622&partnerID=8YFLogxK

U2 - 10.1111/ntwe.12050

DO - 10.1111/ntwe.12050

M3 - Article

AN - SCOPUS:84937434622

VL - 30

SP - 109

EP - 127

JO - New Technology, Work and Employment

JF - New Technology, Work and Employment

SN - 0268-1072

IS - 2

ER -