Abstract
In this paper, we report the design of a simulated disaster management exercise that is used to explore the manner in which teams of emergency responders make sense of unfamiliar, dynamic situations. The paper develops a notion of sensemaking that combines semantic (i.e., extracting meaning from cues in the environment) and pragmatic (i.e., recognising opportunities for courses of action). This notion of sensemaking is explored in a study in which teams of experienced emergency responders, organised into different command structures, deal with the spread of a threat on a University campus. The results indicate how the command structures affect the ability of the teams to employ semantic or pragmatic sensemaking. Implications for supporting emergency response are considered.
Original language | English |
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Publication status | Published - 1 Jan 2016 |
Event | 30th International BCS Human Computer Interaction Conference, HCI 2016 - Poole, United Kingdom Duration: 11 Jul 2016 → 15 Jul 2016 |
Conference
Conference | 30th International BCS Human Computer Interaction Conference, HCI 2016 |
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Country/Territory | United Kingdom |
City | Poole |
Period | 11/07/16 → 15/07/16 |
Keywords
- Collaboration
- Communication Broker
- CSCW
- Disaster Management
- Emergency Response
- Sensemaking
- Teamwork
- Uncertainty
ASJC Scopus subject areas
- Artificial Intelligence
- Computer Networks and Communications
- Human-Computer Interaction