Organising business processes of a product servitised supply chain: a value perspective

Research output: Contribution to journalArticlepeer-review


External organisations

  • University of Melbourne
  • Aston University


This paper develops a structured method from the perspective of value to organise and optimise the business processes of a product servitised supply chain (PSSC). This method integrates the modelling tool of e3value with the associated value measurement, evaluation and analysis techniques. It enables visualisation, modelling and optimisation of the business processes of a PSSC. At the same time, the value co-creation and potential contribution to an organisation’s profitability can also be enhanced. The findings not only facilitate organisations that are attempting to adopt servitisation by helping avert any paradox, but also help a servitised organisation to identify the key business processes and clarify their influences to supply chain operations.


Original languageEnglish
Pages (from-to)378-393
JournalProduction Planning & Control: The Management of Operations
Issue number5
Early online date12 Jan 2016
Publication statusPublished - 2016


  • product servitised supply chain (PSSC), product-service value (PSV), e3value modelling, servitisation paradox