Many hands lighter work? deciphering the relationship between adverse working conditions and organization citizenship behaviours in small and medium‐sized enterprises during a severe economic crisis

Research output: Contribution to journalArticlepeer-review


  • Alexandros Psychogios
  • Margarita Nyfoudi
  • Nicholas Theodorakopoulos
  • Leslie Thomas Szamosi
  • Rea Prouska

Colleges, School and Institutes

External organisations

  • Aston University
  • Birmingham City University
  • CITY College, International Faculty of the University of Sheffield


What is the relationship between Adverse Working Conditions (AWCs) and employees’ Organizational Citizenship Behavior (OCB) in small and medium-sized enterprises (SMEs) operating under a severe economic crisis?” To address this question, a survey of 312 frontline workers was undertaken in 62 Greek SMEs - an instrumental setting where the current deterioration of working conditions is acute. Our contribution is twofold. First, we develop and test a scale for measuring AWCs. Second we decipher the extent to which such conditions relate to organizational and individual aspects of OCB, considering job satisfaction’s mediating role. Through this research we extend the OCB literature within the context of SMEs operating under severe economic crisis and highlight the implications for managing human resources in SMEs, a sector conspicuous for its socio-economic significance and its vulnerability during economic downturns.


Original languageEnglish
Pages (from-to)519-537
JournalBritish Journal of Management
Issue number3
Early online date3 Nov 2017
Publication statusPublished - Jul 2019


  • Adverse Working Conditions, Economic Crisis , SMEs, Organizational Citizenship Behavior, Job Satisfaction