Help for heroes? Evaluating a case management programme for ex-service personnel in the United Kingdom

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Help for heroes? Evaluating a case management programme for ex-service personnel in the United Kingdom. / Warren, Jon; Garthwaite, Kayleigh; Bambra, Clare.

In: Perspectives in Public Health, Vol. 135, No. 1, 01.2015, p. 37-42.

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@article{eab78248002d4579b8c1721206ab5dc8,
title = "Help for heroes?: Evaluating a case management programme for ex-service personnel in the United Kingdom",
abstract = "AIMS: There is increasing recognition of the health and social needs of ex-service personnel, but the UK evidence base on interventions is small. This article presents the findings from an evaluation of a vocational case management programme co-funded by the National Health Service (NHS) to prevent ill health among ex-service personnel.METHODS: Qualitative, semi-structured interviews with 15 ex-service personnel were conducted. Five interviews with case management staff were also undertaken. Data were transcribed, thematically coded and analysed using NVivo.RESULTS: Ex-service personnel valued the service and consistently highlighted 'being listened to', 'being made to feel valued by programme staff', 'having their problems taken seriously' and 'being treated as an individual' as the most valuable aspects of the programme. Respondents particularly valued the personal support that case managers provided and the environment in which the service was delivered.CONCLUSION: Case management is a viable way in which the military, health professionals and support services can provide ongoing support for ex-service personnel in transitioning successfully to civilian life.",
keywords = "Adult, Case Management, Female, Health Services Needs and Demand, Humans, Interviews as Topic, Male, Middle Aged, Military Personnel, State Medicine, United Kingdom, Journal Article, Research Support, Non-U.S. Gov't, Review",
author = "Jon Warren and Kayleigh Garthwaite and Clare Bambra",
note = "{\textcopyright} Royal Society for Public Health 2014.",
year = "2015",
month = jan,
doi = "10.1177/1757913914555747",
language = "English",
volume = "135",
pages = "37--42",
journal = "Perspectives in Public Health",
issn = "1757-9139",
publisher = "SAGE Publications",
number = "1",

}

RIS

TY - JOUR

T1 - Help for heroes?

T2 - Evaluating a case management programme for ex-service personnel in the United Kingdom

AU - Warren, Jon

AU - Garthwaite, Kayleigh

AU - Bambra, Clare

N1 - © Royal Society for Public Health 2014.

PY - 2015/1

Y1 - 2015/1

N2 - AIMS: There is increasing recognition of the health and social needs of ex-service personnel, but the UK evidence base on interventions is small. This article presents the findings from an evaluation of a vocational case management programme co-funded by the National Health Service (NHS) to prevent ill health among ex-service personnel.METHODS: Qualitative, semi-structured interviews with 15 ex-service personnel were conducted. Five interviews with case management staff were also undertaken. Data were transcribed, thematically coded and analysed using NVivo.RESULTS: Ex-service personnel valued the service and consistently highlighted 'being listened to', 'being made to feel valued by programme staff', 'having their problems taken seriously' and 'being treated as an individual' as the most valuable aspects of the programme. Respondents particularly valued the personal support that case managers provided and the environment in which the service was delivered.CONCLUSION: Case management is a viable way in which the military, health professionals and support services can provide ongoing support for ex-service personnel in transitioning successfully to civilian life.

AB - AIMS: There is increasing recognition of the health and social needs of ex-service personnel, but the UK evidence base on interventions is small. This article presents the findings from an evaluation of a vocational case management programme co-funded by the National Health Service (NHS) to prevent ill health among ex-service personnel.METHODS: Qualitative, semi-structured interviews with 15 ex-service personnel were conducted. Five interviews with case management staff were also undertaken. Data were transcribed, thematically coded and analysed using NVivo.RESULTS: Ex-service personnel valued the service and consistently highlighted 'being listened to', 'being made to feel valued by programme staff', 'having their problems taken seriously' and 'being treated as an individual' as the most valuable aspects of the programme. Respondents particularly valued the personal support that case managers provided and the environment in which the service was delivered.CONCLUSION: Case management is a viable way in which the military, health professionals and support services can provide ongoing support for ex-service personnel in transitioning successfully to civilian life.

KW - Adult

KW - Case Management

KW - Female

KW - Health Services Needs and Demand

KW - Humans

KW - Interviews as Topic

KW - Male

KW - Middle Aged

KW - Military Personnel

KW - State Medicine

KW - United Kingdom

KW - Journal Article

KW - Research Support, Non-U.S. Gov't

KW - Review

U2 - 10.1177/1757913914555747

DO - 10.1177/1757913914555747

M3 - Review article

C2 - 25568201

VL - 135

SP - 37

EP - 42

JO - Perspectives in Public Health

JF - Perspectives in Public Health

SN - 1757-9139

IS - 1

ER -