Framing quality improvement tools and techniques in healthcare: The case of Improvement Leaders' Guides

Research output: Contribution to journalArticle

Standard

Harvard

APA

Vancouver

Author

Bibtex

@article{40c2e442c0be4a2baca99ebcb68e2314,
title = "Framing quality improvement tools and techniques in healthcare: The case of Improvement Leaders' Guides",
abstract = "Purpose – The purpose of this paper is to present a study of how quality improvement tools and techniques are framed within healthcare settings. Design/methodology/approach – The paper employs an interpretive approach to understand how quality improvement tools and techniques are mobilised and legitimated. It does so using a case study of the NHS Modernisation Agency Improvement Leaders' Guides in England. Findings – Improvement Leaders' Guides were framed within a service improvement approach encouraging the use of quality improvement tools and techniques within healthcare settings. Their use formed part of enacting tools and techniques across different contexts. Whilst this enactment was believed to support the mobilisation of tools and techniques, the experience also illustrated the challenges in distributing such approaches. Originality/value – The paper provides an important contribution in furthering our understanding of framing the “social act” of quality improvement. Given the ongoing emphasis on quality improvement in health systems and the persistent challenges involved, it also provides important information for healthcare leaders globally in seeking to develop, implement or modify similar tools and distribute leadership within health and social care settings.",
keywords = "Quality improvement, Organizational development, Organizational change, Health services, Qualitative techniques, Leadership",
author = "Ross Millar",
year = "2013",
doi = "10.1108/14777261311321789",
language = "English",
volume = "27",
pages = "209--224",
journal = "Journal of Health, Organization and Management",
issn = "1477-7266",
publisher = "Emerald Group Publishing Ltd.",
number = "2",

}

RIS

TY - JOUR

T1 - Framing quality improvement tools and techniques in healthcare: The case of Improvement Leaders' Guides

AU - Millar, Ross

PY - 2013

Y1 - 2013

N2 - Purpose – The purpose of this paper is to present a study of how quality improvement tools and techniques are framed within healthcare settings. Design/methodology/approach – The paper employs an interpretive approach to understand how quality improvement tools and techniques are mobilised and legitimated. It does so using a case study of the NHS Modernisation Agency Improvement Leaders' Guides in England. Findings – Improvement Leaders' Guides were framed within a service improvement approach encouraging the use of quality improvement tools and techniques within healthcare settings. Their use formed part of enacting tools and techniques across different contexts. Whilst this enactment was believed to support the mobilisation of tools and techniques, the experience also illustrated the challenges in distributing such approaches. Originality/value – The paper provides an important contribution in furthering our understanding of framing the “social act” of quality improvement. Given the ongoing emphasis on quality improvement in health systems and the persistent challenges involved, it also provides important information for healthcare leaders globally in seeking to develop, implement or modify similar tools and distribute leadership within health and social care settings.

AB - Purpose – The purpose of this paper is to present a study of how quality improvement tools and techniques are framed within healthcare settings. Design/methodology/approach – The paper employs an interpretive approach to understand how quality improvement tools and techniques are mobilised and legitimated. It does so using a case study of the NHS Modernisation Agency Improvement Leaders' Guides in England. Findings – Improvement Leaders' Guides were framed within a service improvement approach encouraging the use of quality improvement tools and techniques within healthcare settings. Their use formed part of enacting tools and techniques across different contexts. Whilst this enactment was believed to support the mobilisation of tools and techniques, the experience also illustrated the challenges in distributing such approaches. Originality/value – The paper provides an important contribution in furthering our understanding of framing the “social act” of quality improvement. Given the ongoing emphasis on quality improvement in health systems and the persistent challenges involved, it also provides important information for healthcare leaders globally in seeking to develop, implement or modify similar tools and distribute leadership within health and social care settings.

KW - Quality improvement

KW - Organizational development

KW - Organizational change

KW - Health services

KW - Qualitative techniques

KW - Leadership

U2 - 10.1108/14777261311321789

DO - 10.1108/14777261311321789

M3 - Article

VL - 27

SP - 209

EP - 224

JO - Journal of Health, Organization and Management

JF - Journal of Health, Organization and Management

SN - 1477-7266

IS - 2

ER -