Endogenous Queue Number Determination in G/M/s Systems
Research output: Contribution to journal › Article › peer-review
Colleges, School and Institutes
This paper presents a model for the endogenous determination of the number of queues in a G/M/s system. Customers arriving at a system where s customers are being served play a game, choosing between s parallel queues or one single queue. Equilibria are obtained for risk-neutral and risk-averse customers. With risk-neutral customers, both a single queue and multiple queues are equilibrium states. When risk-averse customers are considered, there is a unique single queue equilibrium. These results are discussed and suggestions for further research put forth.
|Early online date||17 Apr 2020|
|Publication status||E-pub ahead of print - 17 Apr 2020|