Developing a tool to support communication of parental concerns when a child is in hospital

Gemma Heath; Hermione Montgomery; Caron Eyre; Carole Cummins; Helen Pattison; Rachel Shaw

doi:10.3390/healthcare4010009

Developing a tool to support communication of parental concerns when a child is in hospital

Gemma Heath, Hermione Montgomery, Caron Eyre, Carole Cummins, Helen Pattison, Rachel Shaw

Applied Health Research

Research output: Contribution to journal › Article › peer-review

Abstract

The involvement of parents in their child’s hospital care has been strongly advocated in paediatric healthcare policy and practice. However, incorporating parental worries about their child’s condition into clinical care can be difficult for both parents and healthcare professionals. Through our “Listening To You” quality improvement project we developed and piloted an innovative approach to listening, incorporating and responding to parental concerns regarding their child’s condition when in hospital. Here we describe the phases of work undertaken to develop our “Listening To You” communications bundle, including a survey, literature review and consultation with parents and staff, before findings from the project evaluation are presented and discussed.

Original language	English
Article number	9
Pages (from-to)	1-14
Number of pages	14
Journal	Healthcare
Volume	4
Issue number	1
DOIs	https://doi.org/10.3390/healthcare4010009
Publication status	Published - 13 Jan 2016

Keywords

paediatrics
communication
quality improvement
patient safety
parents

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10.3390/healthcare4010009Licence: Creative Commons: Attribution (CC BY)

Cite this

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AU - Pattison, Helen

AU - Shaw, Rachel

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AB - The involvement of parents in their child’s hospital care has been strongly advocated in paediatric healthcare policy and practice. However, incorporating parental worries about their child’s condition into clinical care can be difficult for both parents and healthcare professionals. Through our “Listening To You” quality improvement project we developed and piloted an innovative approach to listening, incorporating and responding to parental concerns regarding their child’s condition when in hospital. Here we describe the phases of work undertaken to develop our “Listening To You” communications bundle, including a survey, literature review and consultation with parents and staff, before findings from the project evaluation are presented and discussed.

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Developing a tool to support communication of parental concerns when a child is in hospital

Abstract

Keywords

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