Abstract
Recent developments in service literature highlight the importance of co-production between the firm and the client in order to create value. This paper presents a model of co-production within the context of microfinance provision and investigates the dyadic relationship between trainers from microfinance institutions (MFIs) and the owner-managers of micro and small enterprises (MSEs). The paper develops a model that identifies the factors that facilitate co-production between trainers and owner-managers. It also goes on to examine how these factors foster the outcomes that ensue for the businesses and MFIs concerned. The model offers researchers a framework for empirical studies in the microfinance setting. Furthermore, microfinance policy makers can use this model to formulate strategies that offer numerous benefits to both MFIs and owner-managers.
Original language | English |
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Pages (from-to) | 52-68 |
Number of pages | 17 |
Journal | World Review of Entrepreneurship, Management and Sustainable Development |
Volume | 13 |
Issue number | 1 |
Early online date | 6 Dec 2016 |
DOIs | |
Publication status | Published - 1 Jan 2017 |