Communication practices in a business relationship: Creating, relating and adapting communication artifacts through time

Research output: Contribution to journalArticle

Authors

Abstract

The purpose of this paper is to re-examine the task-media fit model of communications by adopting an interactive approach and thus taking into account the influence of time. Task-media fit is manifest in communication artifacts such as emails, minutes of meetings, reports or flowcharts. Task-media fit theory holds that when communication tasks (e.g. sharing sales data, work-in progress reports or technical data) are matched with the appropriate media (e.g. email, text, face-to-face), a more effective communication is likely to occur at that moment in time. By adopting a multi-methods approach, this longitudinal study explores how communication practices shape a new business relationship. Our findings show how different forms of time (horizontal, vertical, standardized, and planned time) interact and are variously privileged in complex task-media fit judgments. Findings show how task-media fit judgments change as they unfold over time, stabilizing to create communication norms that then become disrupted by critical events. Communication artifacts are emergent and relational, to what has gone before and what is intended to come next. (c) 2012 Elsevier Inc. All rights reserved.

Details

Original languageEnglish
Pages (from-to)319-332
Number of pages14
JournalIndustrial Marketing Management
Volume41
Issue number2
Publication statusPublished - 1 Feb 2012

Keywords

  • Communication practices, Task-media fit, Time, New business relationship