Collaborative dynamics in street level work: Working in and with communities to improve relationships and reduce deprivation

Research output: Contribution to journalArticlepeer-review


Colleges, School and Institutes


Joint service delivery is a well-established aspect of urban governance but does not necessarily improve interagency collaboration or reduce socio-spatial deprivation. What happens in interactions between street level workers has a large influence on collaborative processes and outcomes but is remarkably underexplored. This article develops an understanding of the nature and impact of the relational practices enacted in street level collaboration. I argue that
community-centred working can foster effective and authentic collaborative processes and, as a result, generate better societal outcomes. Based on a participatory evaluation conducted in Amsterdam, I critically appraise how working in and with communities moved collaborative dynamics in street level work away from habitual routines and power relations that sustained exclusion and inequality of local disadvantaged youngsters towards better internal relationships and less socio-spatial deprivation.


Original languageEnglish
Pages (from-to)1319-1337
JournalEnvironment and Planning C: Government and Policy
Issue number7
Early online date23 Jan 2018
Publication statusPublished - 1 Nov 2018


  • Collaborative governance, street level bureaucracy, community-centred working, participatory evaluation, interpretive research

ASJC Scopus subject areas