Broadening the Focus of Public Service Consumerism
Research output: Contribution to journal › Article
Authors
Colleges, School and Institutes
Abstract
The figure of the consumer has been central to the UK New Labour government's approach to reforming public services. However, this article is critical of the narrow debate of the Government and its critics around the consumer as chooser. It aims to broaden the debate by drawing attention to relatively neglected historical, geographical and conceptual material on consumerism in order to present a wider view of the consumer of public services.
Details
Original language | English |
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Pages (from-to) | 323-339 |
Number of pages | 17 |
Journal | Public Management Review |
Volume | 12 |
Issue number | 3 |
Publication status | Published - 1 May 2010 |
Keywords
- Choice, typology, public services, consumer