Abstract
In this paper, we present preliminary results of a user research study investigating factors with high potential impact on user experience (UX) of autonomous vehicles (AVs). The study was conducted with 29 participants in 10 sessions, each one lasting around 2 hours. Participants conveyed their requirements verbally, as well as visually through sketching. The extensive rounds of discussions revealed an underlying trend of general mistrust towards AVs expressed in three requirement categories concerning: safety, empowerment and interaction style. In response to these requirements, designers need to ensure the vehicle’s reliability is “expressed” in users’ “language”, passengers are allowed to have some decision power during navigation (despite the car being autonomous) and are able to interact with the AV in a flexible, easy and straightforward manner. We believe such design decisions would be beneficial to generate more trust towards AVs and improve the overall UX.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems |
| Publisher | Association for Computing Machinery |
| Pages | 2810-2817 |
| ISBN (Print) | 978-1-4503-4656-6 |
| DOIs | |
| Publication status | Published - 6 May 2017 |
| Event | 2017 CHI Conference on Human Factors in Computing Systems - Denver, United States Duration: 6 May 2017 → 11 May 2017 |
Conference
| Conference | 2017 CHI Conference on Human Factors in Computing Systems |
|---|---|
| Country/Territory | United States |
| City | Denver |
| Period | 6/05/17 → 11/05/17 |
Keywords
- empowerment
- interaction style
- User research
- autonomous vehicle
- UX
- trust
- reliability
- safety