An organisational change framework for digital servitization: Evidence from the Veneto region

Research output: Contribution to journalArticle

External organisations

  • Univ Granada


The adoption of integrated solutions in digital business models seems to enhance product-firms’ competitiveness. Our results confirm the importance of organisational capabilities and strong firm commitment to the development of integrated solutions.

While previous studies have demonstrated the importance of the service business unit’s configuration, this paper identifies critical variables (the firm’s strategic agility and capability) that influence make-or-buy decisions.
Firm agility is composed of speed and accuracy. Agility is a pre-requisite for digital organisational transformation, and our results corroborate that weak firm agility is closely linked to the need for external development of integrated solutions.

Bibliographic note

This article is an output of the MAKERS project.


Original languageEnglish
Pages (from-to)111-119
JournalStrategic Change
Issue number2
Publication statusPublished - 26 Mar 2018


  • Organisational change, regional analysis , strategic partnership, servitization