An experience sampling study of expressing affect, daily affective well-being, relationship quality, and perceived performance

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An experience sampling study of expressing affect, daily affective well-being, relationship quality, and perceived performance. / Daniels, Kevin; Glover, Jane; Mellor, Nadine.

In: Journal of Occupational and Organizational Psychology, Vol. 87, No. 4, 01.12.2014, p. 781-805.

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@article{110b5dc061c9493b954c3bed0a9e9da5,
title = "An experience sampling study of expressing affect, daily affective well-being, relationship quality, and perceived performance",
abstract = "Few studies have directly examined the processes through which workers use job resources, such as job control and social support, to regulate affect. We focused on affective expression, which is a specific form of affect regulation. We investigated the extent to which workers used both job control and social support to express affect. Thirty-nine call centre workers provided data up to four times a day over five consecutive working days (number of observations = 272). Executing job control to allow workers to express affect was related to using social support to express affect. Workers' understanding of their personal goals mediated relationships between using social support to express affect and four outcomes (negative affect, positive affect, perceived performance, and quality of workplace relationships). Perceived empathy mediated relationships between using social support to express affect and three outcomes (negative affect, positive affect, and quality of workplace relationships). The findings indicated that (1) one job resource can be used to facilitate using another job resource for affect regulation and (2) different job resources may play different roles in conferring benefits from affective expression.",
keywords = "Job control, Job resources, Social support",
author = "Kevin Daniels and Jane Glover and Nadine Mellor",
year = "2014",
month = dec,
day = "1",
doi = "10.1111/joop.12074",
language = "English",
volume = "87",
pages = "781--805",
journal = "Journal of Occupational and Organizational Psychology",
issn = "0963-1798",
publisher = "Wiley",
number = "4",

}

RIS

TY - JOUR

T1 - An experience sampling study of expressing affect, daily affective well-being, relationship quality, and perceived performance

AU - Daniels, Kevin

AU - Glover, Jane

AU - Mellor, Nadine

PY - 2014/12/1

Y1 - 2014/12/1

N2 - Few studies have directly examined the processes through which workers use job resources, such as job control and social support, to regulate affect. We focused on affective expression, which is a specific form of affect regulation. We investigated the extent to which workers used both job control and social support to express affect. Thirty-nine call centre workers provided data up to four times a day over five consecutive working days (number of observations = 272). Executing job control to allow workers to express affect was related to using social support to express affect. Workers' understanding of their personal goals mediated relationships between using social support to express affect and four outcomes (negative affect, positive affect, perceived performance, and quality of workplace relationships). Perceived empathy mediated relationships between using social support to express affect and three outcomes (negative affect, positive affect, and quality of workplace relationships). The findings indicated that (1) one job resource can be used to facilitate using another job resource for affect regulation and (2) different job resources may play different roles in conferring benefits from affective expression.

AB - Few studies have directly examined the processes through which workers use job resources, such as job control and social support, to regulate affect. We focused on affective expression, which is a specific form of affect regulation. We investigated the extent to which workers used both job control and social support to express affect. Thirty-nine call centre workers provided data up to four times a day over five consecutive working days (number of observations = 272). Executing job control to allow workers to express affect was related to using social support to express affect. Workers' understanding of their personal goals mediated relationships between using social support to express affect and four outcomes (negative affect, positive affect, perceived performance, and quality of workplace relationships). Perceived empathy mediated relationships between using social support to express affect and three outcomes (negative affect, positive affect, and quality of workplace relationships). The findings indicated that (1) one job resource can be used to facilitate using another job resource for affect regulation and (2) different job resources may play different roles in conferring benefits from affective expression.

KW - Job control

KW - Job resources

KW - Social support

UR - http://www.scopus.com/inward/record.url?scp=84912024836&partnerID=8YFLogxK

U2 - 10.1111/joop.12074

DO - 10.1111/joop.12074

M3 - Article

AN - SCOPUS:84912024836

VL - 87

SP - 781

EP - 805

JO - Journal of Occupational and Organizational Psychology

JF - Journal of Occupational and Organizational Psychology

SN - 0963-1798

IS - 4

ER -