Work intensification and ambidexterity - the notions of extreme and ‘everyday’ experiences in emergency contexts: surfacing dynamics in the ambulance service

Paresh Wankhade, Peter Stokes, Shlomo Tarba, Peter Rodgers

    Research output: Contribution to journalArticlepeer-review

    3 Citations (Scopus)

    Abstract

    Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in micro-settings. How such micro-episodes interact with macro-extreme dynamics remains under-explored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.

    Original languageEnglish
    Pages (from-to)48-74
    Number of pages27
    JournalPublic Management Review
    Volume22
    Issue number1
    DOIs
    Publication statusPublished - 2 Jan 2020

    Keywords

    • ambulance services
    • everyday
    • extreme
    • organizational ambidexterity
    • Work intensification

    ASJC Scopus subject areas

    • Management Information Systems
    • Management of Technology and Innovation

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