Variability in the use of mobile ICTs by homeworkers and its consequences for boundary management and social isolation

Donald Hislop*, Carolyn Axtell, Alison Collins, Kevin Daniels, Jane Glover, Karen Niven

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

17 Citations (Scopus)


We examine how the use of mobile information and communication technologies (ICTs) among self-employed homeworkers affects their experience of work, focusing particularly on where work is carried out, how the work/non-work boundary is managed, and people's experiences of social and professional isolation. Positively, their use enhanced people's sense of spatio-temporal freedom by allowing them to leave the home without compromising their work availability. This also helped reduce people's feelings of social isolation. More negatively, their use enhanced people's sense of 'perpetual contact', creating a sense that work was difficult to escape from. However, the extent to which mobile ICTs were used, and the extent to which their impact on people's experiences of work were understood, were found to vary significantly, highlighting the agency that users have with regard to technology use. The findings are framed by combining Nippert-Eng's boundary work theory, with an 'emergent process' perspective on socio-technical relations.

Original languageEnglish
Pages (from-to)222-232
Number of pages11
JournalInformation and Organization
Issue number4
Publication statusPublished - Oct 2015


  • Homeworking
  • Mobile ICTs
  • Social isolation
  • Telework
  • Work/non-work boundary

ASJC Scopus subject areas

  • Management Information Systems
  • Management of Technology and Innovation
  • Organizational Behavior and Human Resource Management
  • Information Systems
  • Library and Information Sciences


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