Abstract
Purpose: The Sports Live Streaming Platforms (SLSPs) have taken centre stage in broadcasting sporting events. This study adopts the value creation sphere (VCS) model and the service dominant logic (SDL) to unpack the value co-creation process on SLSPs.
Design/methodology/approach: A case study with one of the most representative SLSPs in China, involving the netnographic approach and in-depth interviews, was conducted.
Findings: This study redefines the value co-creation spheres in the context of SLSPs and identifies four actors who contribute to viewers' value perceptions. The findings show that viewers' values can be co-created individually and collectively with other actors in both the customer sphere and the joint sphere.
Originality/value: This study extends the theoretical boundary of value co-creation into the context of SLSPs. The study findings help SLSPs managers and decision makers understand the value co-creation process to gain competitive advantages and enhance the sustainability of their services.
Design/methodology/approach: A case study with one of the most representative SLSPs in China, involving the netnographic approach and in-depth interviews, was conducted.
Findings: This study redefines the value co-creation spheres in the context of SLSPs and identifies four actors who contribute to viewers' value perceptions. The findings show that viewers' values can be co-created individually and collectively with other actors in both the customer sphere and the joint sphere.
Originality/value: This study extends the theoretical boundary of value co-creation into the context of SLSPs. The study findings help SLSPs managers and decision makers understand the value co-creation process to gain competitive advantages and enhance the sustainability of their services.
| Original language | English |
|---|---|
| Pages (from-to) | 1523-1547 |
| Number of pages | 25 |
| Journal | Industrial Management & Data Systems |
| Volume | 123 |
| Issue number | 5 |
| Early online date | 27 Mar 2023 |
| DOIs | |
| Publication status | Published - 27 Apr 2023 |
Keywords
- Value co-creation
- , Sport live streaming platforms
- Value creation sphere model
- Service dominant logic