The Other side of ‘us’: alterity construction and identification work in the context of planned change

Irene Skovgaard-Smith , Maura Soekijad , Simon Down

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)
430 Downloads (Pure)


How do we use the Other to make sense of who we are? A common assumption is that people positively affirm social identities by excluding an inferior Other. This article challenges that restricted notion by focusing on the variation and situational fluidity of alterity construction (othering) in identification work. Based on an ethnographic study of a change project in a public hospital, we examine how nurses, surgeons, medical secretaries, and external management consultants constructed Others/otherness. Depending on micro-situations, different actors reciprocally differentiated one another horizontally and/or vertically and some also appropriated otherness in certain situations by either crossing boundaries or by collapsing them. The article contributes to theorizing on identification work and its consequences by offering a conceptualisation of the variety of othering in everyday interaction. It further highlights relational agency in the co-construction of social identities/alterities. Through reciprocal othering, ‘self’ and ‘other’ mutually construct one another in interaction, enabled and constrained by structural contexts while simultaneously taking part in constituting them. As such, othering plays a key role in organizing processes that involve encounters and negotiations between different work- and occupational groups.

Original languageEnglish
Pages (from-to)1583-1606
Number of pages24
JournalHuman Relations
Issue number11
Early online date24 Oct 2019
Publication statusPublished - Nov 2020


  • agency
  • alterity
  • ethnography
  • healthcare change
  • identification
  • identity work
  • lean management
  • management consulting
  • organization change
  • othering
  • public hospital


Dive into the research topics of 'The Other side of ‘us’: alterity construction and identification work in the context of planned change'. Together they form a unique fingerprint.

Cite this