The mediating effect of affective commitment to change in the readiness for change – TQM relationship

Mohamed Haffar, Khalil Ahmad Al-hyari, Ramdane Djebarni, Jamal Ahmad Alnsour, Fiona Oster, Ahmed Al-Shamali, Amer Alaya

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A comprehensive review of the literature indicates that the impact of employee readiness for change (ERFC) and employee affective commitment to change (EACC) on total quality management (TQM) implementation is still in its infancy. More specifically, there are limited empirical studies examining the mediating role that EACC plays in the ERFC dimensions–TQM relationship. To address these gaps, we aimed to investigate the relationship between ERFC dimensions and TQM with the meditational role of EACC. A total of 586 questionnaires were distributed to two employees, each within 293 manufacturing organisations in Jordan. The analysis, conducted using structural equation modelling, demonstrated that different dimensions of ERFC impact EACC and TQM distinctively. Our findings offer strong evidence of the pivotal mediating role of EACC in the relationship between ERFC dimensions and TQM. Thus, this study unveils the role of EACC as a mechanism upon which the ERFC–TQM relationship is based.

Original languageEnglish
Pages (from-to)326-344
Number of pages19
JournalTotal Quality Management and Business Excellence
Issue number3-4
Early online date24 Mar 2022
Publication statusPublished - 17 Feb 2023

Bibliographical note

Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.


  • TQM
  • affective commitment to change
  • employee readiness for change

ASJC Scopus subject areas

  • Business, Management and Accounting(all)


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