The impact of termination severity on customers' emotional, attitudinal and behavioral reactions

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Journal of Service Theory and Practice
DOIs	https://doi.org/10.1108/JSTP-10-2019-0224
Publication status	Published - 2 Dec 2020

Access to Document

@article{73d865b55efa4889a3d298620d9f0efc,

title = "The impact of termination severity on customers' emotional, attitudinal and behavioral reactions",

author = "Amin Nazifi and Dahlia El-Manstrly and Angela Tregear and Kristina Auxtova",

year = "2020",

month = dec,

day = "2",

doi = "10.1108/JSTP-10-2019-0224",

language = "English",

journal = "Journal of Service Theory and Practice",

issn = "2055-6225",

publisher = "Emerald Group Publishing Ltd.",

}

TY - JOUR

T1 - The impact of termination severity on customers' emotional, attitudinal and behavioral reactions

AU - Nazifi, Amin

AU - El-Manstrly, Dahlia

AU - Tregear, Angela

AU - Auxtova, Kristina

PY - 2020/12/2

Y1 - 2020/12/2

UR - https://doi.org/10.1108/JSTP-10-2019-0224

U2 - 10.1108/JSTP-10-2019-0224

DO - 10.1108/JSTP-10-2019-0224

M3 - Article

SN - 2055-6225

JO - Journal of Service Theory and Practice

JF - Journal of Service Theory and Practice

ER -