The impact of termination severity on customers' emotional, attitudinal and behavioral reactions

Amin Nazifi, Dahlia El-Manstrly, Angela Tregear, Kristina Auxtova

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Journal of Service Theory and Practice
DOIs	https://doi.org/10.1108/JSTP-10-2019-0224
Publication status	Published - 2 Dec 2020

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title = "The impact of termination severity on customers' emotional, attitudinal and behavioral reactions",

author = "Amin Nazifi and Dahlia El-Manstrly and Angela Tregear and Kristina Auxtova",

year = "2020",

month = dec,

day = "2",

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AU - Nazifi, Amin

AU - El-Manstrly, Dahlia

AU - Tregear, Angela

AU - Auxtova, Kristina

PY - 2020/12/2

Y1 - 2020/12/2

UR - https://doi.org/10.1108/JSTP-10-2019-0224

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