The impact of termination severity on customers' emotional, attitudinal and behavioral reactions

Amin Nazifi, Dahlia El-Manstrly, Angela Tregear, Kristina Auxtova

    Research output: Contribution to journalArticlepeer-review

    Original languageEnglish
    JournalJournal of Service Theory and Practice
    DOIs
    Publication statusPublished - 2 Dec 2020

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