TY - GEN
T1 - The Impact of Social Norm Violations on Participants’ Perception of and Trust in a Robot during a Competitive Game Scenario
AU - Lawrence, Steven
AU - Azizi, Negin
AU - Fan, Kevin
AU - Jouaiti, Melanie
AU - Hoey, Jesse
AU - Nehaniv, Chrystopher L.
AU - Dautenhahn, Kerstin
N1 - Originally presented 31 Aug 2023 at 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
PY - 2023/11/13
Y1 - 2023/11/13
N2 - This study aimed to investigate the effects of norm-violating behaviour on human perception and attitudes towards robots. Specifically, we examined the impact of a robot performing social norm violations in the context of a competitive scavenger hunt game. During the game, the robot was programmed to engage in predefined behaviours considered as social norm violations, including both injunctive and descriptive norm violations (e.g., cheating, and making loud noises). The study used an experimental and control group, with participants either exposed to norm-violating behaviour or not, respectively. The results indicated that participants in the experimental group had a strong awareness of the norm-violating behaviour according to self-reported assessments. Additionally, post-questionnaire results revealed a significant difference in trust, overall enjoyment, and discomfort between the two groups. These findings show that in our study, participants expected robots to abide by both types of social norms (i.e., injunctive and descriptive) and that violations of them negatively impacted participants’ perceptions and attitudes towards robots. This further emphasizes the importance of considering social norms in the design and programming of robots for human-robot interactions.
AB - This study aimed to investigate the effects of norm-violating behaviour on human perception and attitudes towards robots. Specifically, we examined the impact of a robot performing social norm violations in the context of a competitive scavenger hunt game. During the game, the robot was programmed to engage in predefined behaviours considered as social norm violations, including both injunctive and descriptive norm violations (e.g., cheating, and making loud noises). The study used an experimental and control group, with participants either exposed to norm-violating behaviour or not, respectively. The results indicated that participants in the experimental group had a strong awareness of the norm-violating behaviour according to self-reported assessments. Additionally, post-questionnaire results revealed a significant difference in trust, overall enjoyment, and discomfort between the two groups. These findings show that in our study, participants expected robots to abide by both types of social norms (i.e., injunctive and descriptive) and that violations of them negatively impacted participants’ perceptions and attitudes towards robots. This further emphasizes the importance of considering social norms in the design and programming of robots for human-robot interactions.
KW - Human-robot interaction
KW - Games
KW - Programming
KW - Robots
U2 - 10.1109/RO-MAN57019.2023.10309514
DO - 10.1109/RO-MAN57019.2023.10309514
M3 - Conference contribution
SN - 9798350336719
T3 - IEEE International Workshop on Robot and Human Communication (ROMAN)
SP - 1287
EP - 1294
BT - 2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
PB - IEEE
T2 - 2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
Y2 - 28 August 2023 through 31 August 2023
ER -