TY - JOUR
T1 - The impact of leadership and stakeholders on the success/failure of e-government service: Using the case study of e-stamping service in Hong Kong
AU - Luk, Ching Yuen
PY - 2009/10/1
Y1 - 2009/10/1
N2 - Using e-stamping service in Hong Kong as a case study, this paper examines the impact of leadership and stakeholders on the success or failure of e-government service in Hong Kong. Multiple methods are used for data collection: documents and archival record research, direct observation, and interviews. Results show that both leadership and stakeholders have an impact on the success of e-stamping service.
AB - Using e-stamping service in Hong Kong as a case study, this paper examines the impact of leadership and stakeholders on the success or failure of e-government service in Hong Kong. Multiple methods are used for data collection: documents and archival record research, direct observation, and interviews. Results show that both leadership and stakeholders have an impact on the success of e-stamping service.
U2 - 10.1016/j.giq.2009.02.009
DO - 10.1016/j.giq.2009.02.009
M3 - Article
VL - 26
SP - 594
EP - 604
JO - Government Information Quarterly
JF - Government Information Quarterly
SN - 0740-624X
IS - 4
ER -