The impact of leadership and stakeholders on the success/failure of e-government service: Using the case study of e-stamping service in Hong Kong

Ching Yuen Luk

Research output: Contribution to journalArticlepeer-review

75 Citations (Scopus)

Abstract

Using e-stamping service in Hong Kong as a case study, this paper examines the impact of leadership and stakeholders on the success or failure of e-government service in Hong Kong. Multiple methods are used for data collection: documents and archival record research, direct observation, and interviews. Results show that both leadership and stakeholders have an impact on the success of e-stamping service.
Original languageEnglish
Pages (from-to)594-604
JournalGovernment Information Quarterly
Volume26
Issue number4
DOIs
Publication statusPublished - 1 Oct 2009

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