The impact of company response time on post-purchase customer satisfaction on social media

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationSERVSIG International Research Conference
Place of PublicationMaastricht University, Maastricht, Netherlands
Publication statusPublished - 17 Jun 2016
EventSERVSIG 2016: The Future of Services in the Heart of Europe - The Maastricht University School of Business and Economics (SBE), Maastricht, Netherlands
Duration: 17 Jun 201619 Jun 2016
http://www.servsig2016.com/

Conference

ConferenceSERVSIG 2016
Country/TerritoryNetherlands
CityMaastricht
Period17/06/1619/06/16
Internet address

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