The Desired Qualities of customer Contact Employees in Complaint handling Encounters

T Gruber, Isabelle Szmigin, R Voss

Research output: Contribution to journal › Article

Original language	English
Pages (from-to)	619-642
Number of pages	24
Journal	Journal of Marketing Management
Volume	22
Publication status	Published - 1 Jan 2006

Cite this

@article{dc9eec0353f04b29b007cc435457ae30,

title = "The Desired Qualities of customer Contact Employees in Complaint handling Encounters",

author = "T Gruber and Isabelle Szmigin and R Voss",

year = "2006",

month = jan,

day = "1",

language = "English",

volume = "22",

pages = "619--642",

journal = "Journal of Marketing Management",

publisher = "Westburn Publishers",

}