Technological innovation continues to play a fundamental role in disrupting many industries, but the impacts of digital innovation on accountancy and its effect on firms and individuals remain somewhat overlooked. Nevertheless, technological innovation is transforming accountancy work and business models as firms react to competition and regulatory restrictions. The analysis of sixty semi-structured interviews with UK accounting firms reveals how the adoption of new technology and alterations in regulations impacts on accounting practices. In turn, this research raises questions about the nature of professional occupations, the deskilling of accountancy and colonization of new service areas, challenging the extant conceptualisation of knowledge-intensive services.
- professional services