The Contribution of the Project Management Office: A Balanced Scorecard Perspective

Many organizations turn to project management offices (PMOs) in order to increase project efficiency, cut costs, and improve success rates in project delivery. However, many PMOs face the challenge of a lack of recognition of their contribution, leading to the need to repeatedly justify their existence. This article provides new insights into the success and failure of PMOs and also provides the rationale and structure for a holistic approach to establishing and sustaining a PMO.