Testing Gronroos' Model in the Financial Services Sector

Research output: Contribution to journal › Article

4 Citations (Scopus)

Original language	English
Pages (from-to)	1-14
Number of pages	14
Journal	The Service Industries Journal
Volume	22
Issue number	3
DOIs	https://doi.org/10.1080/714005086
Publication status	Published - 1 Jan 2002

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title = "Testing Gronroos' Model in the Financial Services Sector",

author = "J Sanghera and \{de Chernatony\}, Leslie and A Brown",

year = "2002",

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journal = "The Service Industries Journal",

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AU - de Chernatony, Leslie

AU - Brown, A

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