Abstract
We study the relationship between sales assistant turnover and labor productivity in 325 stores of a large U.K. clothing retailer tracked over 1995-99. We find that the turnover-productivity relationship is contingent on type of work system. For a large group of part-timers, managed under a "secondary" work system, the relationship clearly has an inverted U-shape, but for the smaller group of full-timers, managed under a "commitment" system, the relationship is the conventional negative one. Implications for the contingency view of the link between turnover and productivity are discussed.
Original language | English |
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Pages (from-to) | 294-313 |
Number of pages | 20 |
Journal | The Academy of Management Journal |
Volume | 52 |
Issue number | 2 |
DOIs | |
Publication status | Published - 1 Apr 2009 |