Skip to main navigation
Skip to search
Skip to main content
University of Birmingham Home
Help & FAQ
Home
Research output
Profiles
Research units
Projects
Activities
Datasets
Equipment
Prizes
Press/Media
Search by expertise, name or affiliation
Saying ‘Sorry’: Corporate Apologies Posted to Twitter
Ruth Page
English Language and Linguistics
Research output
:
Contribution to journal
›
Article
›
peer-review
61
Citations (Scopus)
3247
Downloads (Pure)
Overview
Fingerprint
Fingerprint
Dive into the research topics of 'Saying ‘Sorry’: Corporate Apologies Posted to Twitter'. Together they form a unique fingerprint.
Sort by
Weight
Alphabetically
Arts & Humanities
Apology
100%
Repair
66%
Greeting
58%
Rapport
48%
Illocutionary Force Indicating Device
43%
Mitigation
29%
Discourse Markers
28%
Nomination
27%
Affordances
26%
Signature
22%
Complaints
22%
Discourse
20%
Social Sciences
twitter
90%
customer
39%
corrective action
29%
discourse
24%
complaint
21%
reputation
21%
Engineering & Materials Science
Repair
74%
Industry
26%