Public management reform and the regulation of private business : risk-driven, customer-centric, and all joined-up?

John Raine, Huw Lloyd

Research output: Contribution to journalArticlepeer-review

Abstract

This article considers the impacts on the public regulation of private business of three key transformations in public management: “towards more targeting of resources” (through more risk-based regulation); “towards a stronger service ethos” (through more customer-centricity); and “towards increased integration” (through more joined-up regulatory organization). Empirical evidence is presented from a program of research focusing on local authority regulation of the businesses sector in England and Wales. The article concludes by reflecting on how such transformations, which are of wide international significance, might be viewed, particularly from a public interest perspective.
Original languageEnglish
Pages (from-to)695-709
JournalInternational Journal of Public Administration
Volume36
Issue number10
Early online date18 Jul 2013
DOIs
Publication statusPublished - 2013

Keywords

  • public regulation
  • local government
  • risk management
  • business regulation

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